TERMS & CONDITIONS
Africa Independent Adventures is a registered tour operator based in Arusha, Tanzania. The following terms and conditions, including our cancellation policy, apply to all bookings made with Africa Independent Adventures.
Reservations, Advance and Balance Payments
A 30% non-refundable deposit of the total tour cost is required at the time of booking in order to confirm your reservation. The remaining balance must be paid no later than 60 days prior to your scheduled departure. For last-minute bookings, payment terms will be communicated at the time of reservation.
We accept payments via bank/wire transfer and credit cards (MasterCard, VISA). Please note that a 5% bank surcharge applies to all credit card payments.
Payment Methods
Credit Card (Online Payment)
We accept online payments via VISA, MasterCard, and American Express. This method incurs a 5% credit card processing fee. A secure payment link will be provided upon request.
Cancellation Policy
Cancellations must be submitted in writing. Charges are based on the number of days prior to the tour start date:
90+ days before departure: 30% of total booking cost
89–60 days before departure: 40% of total tour cost
59–30 days before departure: 50% of total tour cost
29 days or less before departure: 100% of total tour cost
Travel Insurance is highly recommended, and should cover (at a minimum) trip cancellation, trip delay, interruption, medical evacuation, and medical expenses.
Accommodations
All accommodations and scheduled activities are subject to change due to unforeseen circumstances beyond our control. While we strive to operate tours as planned, modifications may occur after itineraries are published. Prices are based on shared double or twin-room occupancy. Single occupancy is available for an additional supplement, which will be clearly outlined during the booking process.
Client Representation and Consent
By making a reservation with Africa Independent Adventures, the lead traveler confirms they are authorized to act on behalf of all individuals included in the booking.
Payment of a deposit or any portion of the tour cost constitutes full agreement to these Terms & Conditions by all participants, whether or not a signature is provided.
Itinerary Alterations
Africa Independent Adventures reserves the right to adjust the tour itinerary due to flight schedule changes, security concerns, weather, or other unforeseeable events.
Special Requests
Special requirements such as dietary needs, adjoining rooms, or smoking preferences must be communicated at the time of booking. While we will do our best to accommodate requests, no guarantees can be made.
Claims and Refunds
No refunds will be issued for unused services unless exceptional circumstances apply. Tours canceled mid-way by the participant are non-refundable.
All claims must be submitted in writing within 45 days of the tour’s end date, accompanied by documentation and a written statement from Africa Independent Adventures for consideration.
Participation Requirements
Our tours may involve physical activities unsuitable for individuals with certain medical conditions. Guests with heart problems, chronic illnesses, physical disabilities, or those in advanced stages of pregnancy should consult a physician before booking.
Luggage
All personal belongings are the sole responsibility of the traveler. Some domestic flights may have strict baggage weight limits, which will be clearly indicated in your itinerary.
Tour Inclusions
Unless otherwise stated, tour prices include:
Accommodation in shared twin or double rooms (or tents where applicable)
Meals as specified in the itinerary
Bottled water during safari and trekking
Services of qualified English-speaking guides (or other language on request), porters, and cooks for mountain climbing
English-speaking driver-guide (or language on request) and cook for camping safaris
All national park and conservation area entrance fees, museum charges, and applicable government taxes
A private safari vehicle with guaranteed window seat for each guest
Exclusions (Tour Prices Do Not Include):
International flights and visas
Travel insurance
Excess baggage charges
Airport departure taxes (unless specified)
Personal expenses (beverages not listed, laundry, communication, tips)
Meals and activities not listed in the itinerary
Tour Cost Adjustments
Tour prices may be subject to change due to increases in government taxes, park fees, airline fares, or fuel surcharges. Guests will be notified in advance should any adjustments apply.
Photography and Promotion
Africa Independent Adventures may capture photographs or videos during tours. By booking, participants grant permission for such media to be used for promotional or commercial purposes, without compensation.
ACCEPTANCE
By making any payment to Africa Independent Adventures, you confirm acceptance of these Terms & Conditions on behalf of all participants in your booking.
